Effective date: August 13, 2026
1. Information We Collect
Depending on how you interact with us, we may collect your first and last name, phone number, email address, ZIP code, optional project address, optional project description, deck-calculator selections and calculated investment range, appointment or communication preferences, and other information you submit through our website or forms.
We and our service providers may also receive reasonable technical information such as browser or device type, referring page, pages viewed, approximate location derived from network information, form-submission details, and cookies or similar technologies used to operate and improve the website.
2. How We Use Information
We use information to respond to inquiries; provide preliminary estimates and consultations; schedule appointments; prepare for project discussions; deliver customer service; communicate by email; communicate by SMS when consent has been provided or otherwise permitted; operate, secure, and improve our website and services; maintain business records; and comply with legitimate legal or operational requirements.
3. SMS Communications and Consent
If you affirmatively opt in, Carolina Deck Co. may send non-marketing text messages about your estimate or consultation request, appointments, scheduling, project-related communications, and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive SMS messages is not a condition of purchasing services.
SMS opt-in information and consent are not sold or shared with third parties for their own marketing or promotional purposes. We may disclose information to service providers that help us deliver messages and operate our communications, subject to appropriate operational restrictions.
4. Service Providers
We use legitimate vendors and processors to operate our business, including GoHighLevel/LeadConnector for website forms, contact management, communications, scheduling, and workflow functions, as well as hosting, analytics, email, telecommunications, and professional service providers. These providers may process information on our behalf to perform contracted services.
5. How We Share Information
Carolina Deck Co. does not sell customer personal information to third-party marketers. We may share information with service providers acting on our behalf; contractors or professionals assisting with a requested project when appropriate; authorities or other parties when reasonably necessary to comply with law, protect safety or rights, or address fraud or misuse; and a successor in connection with a legitimate business transaction.
6. Data Protection and Retention
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No online system or transmission can be guaranteed completely secure. We retain information for as long as reasonably needed for the purposes described here, business records, customer service, dispute prevention, and applicable legal obligations.
7. Your Choices
You may ask us to update or correct contact information. You may unsubscribe from marketing email using the instructions in a message. For text messages, reply STOP to opt out or HELP for help. Essential project or transaction communications may continue through another channel when necessary.
You can adjust browser settings to manage cookies, although some website functions may not work as intended if cookies are disabled.
8. Children's Privacy
Our services are directed to homeowners and adults seeking residential contracting services. We do not knowingly solicit personal information from children under 13 through this website.
9. Policy Updates
We may revise this policy as our website, services, or practices change. The effective date above identifies the current version.
10. Contact Us
Privacy or SMS questions may be directed to Carolina Deck Co. by calling 980-998-9869 or using the contact form at carolinadeckco.com.